FAQs

We accept Visa, Mastercard, Discovery, American Express, JCB, Diners Club and Maestro.

For standard shipping, orders placed by 2:00 PM ET typically arrive within 2-3 business days. Some exclusions may apply, which could extend delivery times.

See our return policy here!

Due to the custom nature of many of our products, precut vinyl panels, special-order materials, and digital template products are non-returnable and non-refundable unless defective or shipped in error.

Full Rolls (Unopened): Yes, Must be unused, unopened, and in original packaging.

Full Rolls (Opened): Generally no, unless defective, damaged during shipping, or shipped incorrectly.

Precut panels / Pieces: No, all precut panel/partial roll orders are made to order and cannot be resold.

Vehicle Templates (Future Offering): No, digital products are non-refundable once delivered.

Tools & Supplies: Yes, must be unused, unopened, and in original packaging.

Defective or Damaged Products: Yes, must be reported within specified timeframe with photos.

Incorrect Items Shipped: Yes, The Wrap Bay will replace or refund at no cost to customer.

Full Rolls: 30 days from delivery

Tools & Supplies: 30 days from delivery

Defective/Damaged Products: Report within 7 days of delivery

Incorrect Orders: Report within 7 days of delivery

Precut Panels: Not eligible

Digital Templates: Not eligible

Customers are responsible for return shipping costs unless the product was defective, damaged during transit, or shipped incorrectly by The Wrap Bay.

See below for shipping responsibility scenarios.

Customer changed mind: Customer pays – Return within 30 days – Full rolls only

Ordered wrong item: Customer pays – Return within 30 days – Full rolls only

Product defective: The Wrap Bay pays – Pictures and additional information required

Damaged in transit: The Wrap Bay pays – Sign BOL as damaged and report immediately

Wrong item shipped: The Wrap Bay pays – Return within 7 days

Once your return is received and inspected, we will notify you of approval or rejection within 2 weeks. Approved refunds are issued within 5 business days (of the decision) to the original payment method.

Additional Protections

Restocking Fee

For full rolls:

Returns of non-defective full rolls may be subject to a 15% restocking fee.

This helps cover inspection, repackaging, and inventory handling.

Return Authorization Requirement

Customers must obtain a Return Merchandise Authorization (RMA) before sending any product back.

This prevents untracked returns.

Installation Disclaimer

Products that have been installed, partially installed, altered, cut, or applied are not eligible for return.

This is particularly important for vinyl wrap materials.

Color Variation Disclaimer

Due to differences in screen displays and manufacturing batches, slight color variations may occur and do not constitute a defect.

If you need any help, please email or support team!

The size and type of car will determine the necessary vinyl wrap quantity. The installer needs to measure to determine the accurate quantity.

Based on experience, installers must consider that certain materials are directional, which will affect the total amount of product needed.

For general purposes, you can estimate the following footage*:   

• Small Cars (e.g., Ford Focus): 50-60 feet
• Hatchbacks: 60-75 feet
• Convertibles: 50-65 feet
• Coupes (e.g., Chevrolet Camaro): 55-75 feet
• Sedans (e.g., Toyota Camry): 65-75 feet
• Small SUVs (e.g., Jeep Renegade): 65-75 feet
• Large SUVs/Sedans (e.g., BMW 5 Series): 75-85 feet
• Pickup Trucks (e.g., Ford F-150): 90-110 feet
• Small Vans: 75-100 feet
• Large Vans: 100-120 feet
• Truck Cab: 30-45 feet
• ATVs/UTVs: 10-15 feet
• Golf Carts: 15-20 feet
• Jet Skis: 12 feet
• Motorcycles: 5-20 feet
• 25' Boats: 30-55 feet

Remember, these are approximations; make sure the installer orders based on personal measurements of the actual vehicle.

*According to Elite Wrappers website

Most materials are 60 inches wide. Some specialty materials, like chromes, are only 48 inches. Please check product specifications to confirm the width of the product you want.

A high-quality, professionally installed vehicle wrap typically lasts between 5-7
years. However, this lifespan varies greatly depending on the type of vinyl
used, sun and climate exposure, and wrap maintenance.

Please check with our Warranty Policy below!

As of right now, we only ship in the United States.

Once your order is fulfilled, you should receive an email confirming the shipping of your order along with a tracking number. If you have not received this, or have questions, please reach out to our support team!