Returns and Refund Policy

Return and Refund Policy

The Wrap Bay is committed to addressing legitimate issues with products and orders promptly and fairly.

We must be notified within 14 days of receiving an order if it is received incomplete, defective, or with any discrepancies, so it can be rectified.

A restocking fee of up to 30% may be charged based on the type of return requested.

Returns Require Approval

No product may be returned without prior authorization from The Wrap Bay. Return requests must be submitted within a reasonable period after receipt of goods and must include order details and the reason for the request.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Custom, converted, printed, cut-to-size, or special-order products
• Products manufactured to customer specifications
• Used, altered, damaged, or partially consumed products
• Items not in original condition or packaging, where applicable
• Installed products are not eligible for standard return or exchange. This does not limit the customer’s ability to submit a valid warranty claim for an alleged material or workmanship defect.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, or incorrect, the customer must notify The Wrap Bay promptly after receipt. The Wrap Bay may request photographs, samples, inspection, or other supporting information before issuing a replacement, credit, or refund.

Approved Returns

Approved returns may be subject to inspection upon receipt. Returned items must be unused and in resalable condition unless the return is due to confirmed defect or shipping damage. Return freight responsibility will be determined based on the reason for the return.

Refunds and Credits

If a return or claim is approved, The Wrap Bay may, at its discretion:

• Replace the product
• Issue a credit memo
• Issue a refund to the original method of payment

Refund timing may vary depending on the payment processor and financial institution.