GENERAL WARRANTY STATEMENT

1. WARRANTY COVERAGE

We warrant that all Products, when properly stored, processed, and installed according to manufacturer guidelines, will be free from material and workmanship defects under normal use, proper storage, approved processing for the duration of their applicable warranty period, which is provided by the manufacturer’s documentation and based on proper use.                                                                  

2. WARRANTY PERIODS

2.1 Print Media & Overlaminate Systems

Warranty periods follow manufacturer outdoor durability guidelines depending on orientation, climate zone, and approved media/laminate combinations.

2.2 Color Change Films

Warranty duration varies by film series, color category, finish, and application orientation.

2.3 Paint Protection Films

Warranty duration varies by manufacturer, series, color, finish, and application orientation.

2.4 Tools/Accessories

Must be in their original condition, unopened. If product has been used or opened, it will not be eligible for return. A return must be requested within 15 days of receiving the original item.

2.5 Custom Orders

Products purchased that are custom made to a specific order or altered from their original state are not returnable or exchangeable. Please order carefully and completely. It is recommended to purchase samples before making a larger or custom order to be sure of its use.

3. CONDITIONS FOR WARRANTY VALIDITY

- Proper storage within manufacturer environmental requirements.

- Installation must be performed by a qualified installer using accepted industry practices and the manufacturer’s published installation guidelines.

- Use only on recommended, fully cured OEM-painted substrates without defects.

- Products must be installed within manufacturer shelf life.

4. WARRANTY EXCLUSIONS

- Environmental damage (road debris, bird droppings, insects, fuel, solvents, acid rain).

- Improper installation, maintenance, or removal.

- Altered or modified materials.

- Extreme heat exposure or water submersion.

- Use on unsuitable substrates including uncured paint, oxidized surfaces, low‑surface‑energy substrates, damaged surfaces, or non‑OEM paint.

- Labor costs and incidental expenses.

5. WARRANTY CLAIM PROCEDURE

Claims must be submitted within 14 days of discovering an issue.

Documentation required:

- Batch/roll numbers

- Photos of defect

- Installation information

- Surface and environnemental conditions

Products may need to be returned for manufacturer testing.

6. REMEDIES

If a claim is approved, remedies include:

- Replacement material, or

- Credit up to the original purchase amount, prorated by time in service.

Shipping, printing time, ink, labor, removal, and installation costs are not covered.

7. LIMITATION OF LIABILITY

Products are covered only for material defects. No implied warranties apply beyond those stated. Maximum liability shall not exceed the purchase price of the material.

8. CUSTOMER RESPONSIBILITIES

Customers must:

- Inspect Products before installation

- Verify substrate suitability

- Follow approved cleaning and maintenance procedures

9. INTERNATIONAL ORDERS

Some manufacturers do not offer warranty coverage outside the U.S.; therefore, claims for international orders may be limited or unavailable.

10. GENERAL STATEMENT

This warranty is designed to align with industry standards set by leading vinyl manufacturers and applies when Products are properly used under recommended conditions. Location, orientation, and other factors will affect product longevity, the map below suggests climate zones for a basic understanding of climate intensity.

11. Returns, Order Discrepancies, and Installed Product Limitations

We must be notified within 14 days of receiving an order if it is received incomplete, defective, or with any discrepancies, so it can be rectified.

A restocking fee of up to 30% may be charged based on the type of return requested.

If a claim is approved, the remedy may be issued as replacement material, account credit, or another manufacturer-approved remedy, at our discretion.

Installed products are not eligible for standard return or exchange. This does not limit the customer’s ability to submit a valid warranty claim for an alleged material or workmanship defect.